File a Complaint

EmergyCare is committed to providing excellent customer service to our constituents.  If you think that EmergyCare has failed to provide quality services, you can file a complaint in person, by mail, or by email with our Compliance Officer.

General Customer Service Complaints:      

• Your name and contact information
• Date and time of the incident
• Name the staff and/or department involved,
• Describe what happened or the issue 
• How you would like the issue resolved

Civil Rights Complaints

EmergyCare complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:

• Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language).
• Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
• Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
• Age Discrimination Act of 1975, which prohibits discrimination based on age.
• U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs. 

 If you think that EmergyCare has failed to provide services or discriminated in another way based on race, color, national origin (including language), disability, sex, age, or religion, you can file a complaint in person or by mail, fax, or email with: 

Complaint Review Process

Download Complaint Form to complete and send or email in