EmergyCare and COVID-19
EmergyCare Administrative Offices are closed to walk-ins until further notice.
Important phone numbers:
- Non-Emergent Transportation Scheduling: 814- 870-1020
- For Ambulance or Paratransit Billing Questions or issues: 814-870-1030
- Membership Billing Issues or Questions: 814-870-9999
- Education Programming Issues or Questions: 814-870-1940
As the world comes together to face the COVID -19 pandemic which is transforming all of our lives, I wanted to reach out and let you know how EmergyCare is responding to these challenging times. As you can imagine we have had to quickly adopt new strategies to ensure our continued operation as one of the largest nonprofit EMS providers in Pennsylvania, as well as, the safety of our patients and employees during these unusual times. Every decision we make is being guided by our mission to save lives and positively impact the health, well-being, and safety of the communities we serve. That is why our team has been working around the clock to ensure that we can be there when patients need us most.
Here is how we are responding:
- We are disinfecting of all our equipment and surfaces to include door handles, tables, light switches inside and outside of each unit after each patient contact.
- We are taking care of our staff and we are focused on their safety and productivity during this time. EMTs and Paramedics are among the workers on the front lines of the Coronavirus outbreak responding to general illness calls every day. Employees have been instructed to stay home if they feel ill or have any symptoms of Influenza-like Illness.
- We have instituted remote work for as many of our administrative staff as possible.
As you know, COVID-19 is now present in Northwestern Pennsylvania. And we have begun to care for and transport patients with the virus. While we do not know for sure what the coming hours, days and weeks may hold, this is what we have had to do as of now:
- Reallocation of staff to cover for staff exposures and illness throughout our geographic footprint.
- Reallocate funds to purchase necessary equipment for remote work, additional cleaning and disinfecting supplies, and PPE
- We are working with vendors to obtain more PPE. But as most of you can imagine, because of demand and shortages it difficult. At this point, we are in short supply of gowns, masks and eye protection.
Please consider making a donation to help us purchase additional PPE equipment for our 1st Responders. Your gift will be used to purchase Personal Protective Equipment to keep our staff safe and our crews working in the community.
In the coming weeks, we will continue to keep you informed on how EmergyCare is moving forward and ways you can help.
What should you do?
There is currently no vaccine to prevent coronavirus disease in 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus which spread mainly from person-to-person.
- between people who are in close contact with one another (within about 6 feet)
- through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Visit the CDC website to learn how you can protect yourself and your family.
What should you do if you feel sick?
The CDC recommends that you call your health care provider for medical advice if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing. What to do if you have COVID-19 and how to prevent the spread can be found at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html
We will continue to monitor the situation and make necessary adjustments as appropriate. But remain assured that EmergyCare will be here for you when your health is on the line if you or your family should need our services.
Much More than a Ride to the Hospital
While our primary mission is to provide life-saving pre-hospital care in emergency situations, our organization serves the region in numerous other ways.
Some of our services include:
- Paratransit services for those in wheelchairs or with mobility issues who need transportation to and from medical appointments
- Interfacility transports for the most critically ill and injured who cannot be moved from one medical facility to another without stretchers, medications and medical personnel
- Educational offerings for volunteer firefighters, medical office personnel, daycare providers, those interested in EMS careers and the general public
- Ambulance standby services on-site for community festivals, sporting events and fairs
- Advocacy and programs to positively affect the health, well-being and safety for the residents of our service area
"Thank you to all the EmergyCare personnel who transported my husband to the Regional Cancer Center for his radiation treatments. Everyone was so kind and patient and it was helpful for familiar faces to take him each time which kept him from getting further aggravated due to his dementia. Your caring was truly appreciated. ~ Loretta N."
"Thank you to the crews who were dispatched to assist my dad in respiratory distress. They worked so hard to help him and my family is very appreciative. ~Chrissy D."
"What an experience my daughter Madison had riding along with your crews recently! She attended Camp EMS in June and then followed up with a ride along in August. The two employees she rode with were excellent role models and has made her interest in becoming an EMT and a Parameic skyrocket! Thanks for developing Camp EMS and the ride along program. ~Regina R."